themadman's blog

Do users appreciate good IA on large sites?

We put in so much effort into classification, but do the site visitors even attempt to make use of it, let alone "form mental models" of the site? On a site like Amazon that claims over one million books, there's no chance in hell that anyone can form a mental model of the site's structure. When I want to find books on Interface Design, I just type "interface design" into the search box.

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