Design Not Found

37signals looks at the best and worst of what they're calling contingency design -- designing for when things go wrong.

Unfortunately, most web site creators do a poor job of designing for when things go wrong. Contingency design is the solution; It is a combination of error messaging, instructive text, information architecture, programming, and graphic design that guides frustrated visitors.

Design Not Found is 37signals' attempt to expose this crucial, yet rarely discussed, facet of web site design. Here we will look at the best and worst of contingency design through our collection of snapshots from around the online world. Our goal is to create a resource for those involved in web site creation and to help improve the state of the web.