Dot-gov by design

Federal Computer Week reports on accessibility and usability issues on Federal web sites -- increased visibility focuses agencies on Web site usability.

It has been six years since federal agencies rushed to establish a presence on the Web. Only gradually has it become clear that just being there isn't enough. Although a growing number of senior agency officials have begun to realize that Web sites can be valuable communications channels, getting typical Web sites to effectively provide information and transactions remains an elusive art.

"Recent statistics show that over 60 percent of Web users can't find the information they're looking for, even though they're viewing a site where the information exists," said Sanjay Koyani, a Web usability engineer and analyst for the National Cancer Institute (NCI).