Developing Successful Navigations and User Experiences

In CommArts' Design Interact, Mary Brodie outlines the requirements for developing successful navigations and user experiences.

    Navigation should mirror, or enhance, the customer interaction that exists offline. The final design depends on the company’s strategy for distributing information to particular user groups or, rather, their strategy for customer experience.

thanks vanderwal

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I have to learn more about

I have to learn more about using UML. It seems so technically oriented that I'm not sure I want to get into it, though. Wonder what others' experiences have been using UML for requirements documentation.

Here's the article

From the February 7 Webreference Update

The above link is to an abbreviated version of the article.