Empathic Design

This article on elearningpost.com discusses a user-centered approach to designing elearning projects. The article is applicable outside of elearning and bases much of its methodology on a paper by Harvard Business School Professors Dorothy Leonard and Jeffrey Rayport titled "Spark Innovation Through Empathic Design" (will cost you a couple US dollars for the PDF). The Leondard and Rayport paper talks about empathy and ethnographic research as a component of user centered design.

thanks, Xplane, Xblog