Password retrieval usability

Apparently, retrieving lost passwords is costing business a lot of money. In the Business Week article, Software That Asks "Who Goes There?", alternative methods for managing passwords are discussed to help control the cost and headaches.

    It's enough to give any business a headache, let alone a health-insurance company. Tech-support staffers at insurer Wellpoint say they receive 14,000 calls every month from employees who have forgotten their computer-access passwords for the company's Intranet site and need a manual reset.

thanks, Tomalak's Realm