KM Case Study at HP

A thorough, personable, honest account of how a person in an ia-like role at HP took on a straightforward task that turned into a daunting project, namely creating a knowledge-management system for the entire corporation. For the file to read all about it, go here: [PDF].

I especially like how forthcoming she is about her experiences; it keeps this from reading like another PR-filtered whitepaper.

This was written up in September 2001, and will be published (or already has been) in an industry journal.

Thanks to the Montague Institute for their Digest page that provided this link.