Testing the Web Site Usability Waters

Darlene Fitcher's article, Testing the Web Site Usability Waters discusses three usability tests -- pluralistic walkthrough, heuristic evaluation, and task-based testing -- that provide examples of different approaches to ascertaining what users actually like. This is an excellent article that I am using not only to introduce the idea of usability testing for Web sites to my colleagues, but I also find myself referring to it for guidance when I am looking for some high-level quotes to justify usability in the development process.