Exorcizing the Client from Hell

This may interest some entreprenuers and freelancers out there. Business week tells how to recognize a bad client and then how to drop them and save your yourself some time and frustration. Contrary to popular belief, the customer is not always right. In fact, some are so wrong, they can ruin your business while driving you crazy. A lot of entrepreneurs, especially those who are new to business ownership, think that putting up with difficult, imperious, demanding clients comes with the territory. But Leslie Godwin, a small-business coach and counselor based in Calabasas, Calif., disagrees. The mature, confident, and successful business owner quickly relinquishes the myth that "any client is a good client," Godwin says. Hellish clients, they realize, will hurt their business in the long run -- no matter how much revenue they bring in over the short term. Godwin trains the entrepreneurs she coaches to drop bad clients as fast -- and as politely -- as they can.