Bad things shouldn't happen to good websites

Just picked up a link to this white paper series from Watchfire via a PR News Wire article: Watchfire Launches Bad Things Shouldn't Happen to Good Websites Program to Heighten Awareness of Common Website Design and Usability Pitfalls. Leading Internet companies Akamai, Interwoven and NetGenesis to collaborate with Watchfire to produce educational white paper series. March 21 /PRNewswire/ The first paper: "Setting the Scene for Web Experience Management with foreword by Creative Good." This white paper discusses how Web Experience Management closes the Web Experience Gap. It explores the critical issues that have created the gap; why itís critical to address these issues; and how Web Experience Management solutions and other complementary technologies bridge the gap.