Making the Most of Interactivity Online

If you have access to Technical Communication, this article may interest you. (By the way, there is also an piece on GUI bloopers in the current issue.) Here is the abstract for the interactivity article. Technical communicators need to create effective online interactions to help users understand the scope, purpose, and limits of their online documents. Ideally, a well-designed online document provides an integrated data environment. It functions as the interface between the user and a system, allowing for the retrieval and assimilation of information needed to perform a task.