Cooper Newsletter: May 2002

Cooper's May newsletter is out and it features two articles:

The content management article deals with preparing your organization to get the most out of CM by understanding the problem and best solution before buying the software, and the mapping article takes the classic “Which knob turns on which burner?” stove dillema and applies it to software. Useful and interesting as always.

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It's Don Norman's stove-mapping classic

The "which knob turns on which burner" problem is used by Don in Psych. of Everyday Things to illustrate - of all things - mapping. Which he uses in turn to discuss software, crazily enough.