Flash 99% Good and other Macromedia goodies

So this week is User-Centered Design week at Macromedia's Designer & Developer Center. That leads us to
- chapter excerpt from the new title Flash 99% Good
- Yet another intro to usability testing from the Otivo crew (hey, who am I to talk - I'm working on YAITUT myself)
- and most interesting for me an article on user research and field observation

That last article led me to the author, Jared Braiterman's site, where I found this cool paper co-authored with Richard SIGCHI Anderson - Strategies to make e-business more customer centered (pdf). Also, don't miss Jared's case studies on personas, lofi prototyping, rapid ethnography, and usability testing, all with accompanying pdf or other goodies.