Nielsen report: Design lacking in e-tail sites

This article reports/advertises an NN/g report that tests retail sites against Nielsen's usability guidelines. This year LLBean was tops (Amazon wasn't tested).

"If we continue at this rate for the next 15 years, we will reach a level that we really want to be at," Nielsen said. "Fifteen years is a long time to wait to get good services on the Internet, but in the big picture, this is a new technology, and whenever anything else was invented, it took a while to get it right."