Article: Getting from Research to Personas

Cooper's Director of Design Kim Goodwin has an article in the latest UIE newsletter about distilling usable personas from that pile of research data.

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Comments of the site not the article.

I liked the article, but I have serious problems with the site.

1) I can't find any genuine "Contact Us" information. At best, if it's there, it's not clearly labelled.

2) The page is not built to fit at 800x600 (48% of users), which

3) Means the page is too wide to print off the article.

lastly

4) There is no printer friendly option available.

There are some pretty major issues I think. At best it's pretty annoying to have to copy/paste the article text into word to print it off.

John