Staples.com: Yeah, it's usable

Article about Staples.com's committment to usability in PC Magazine. From the moment the online version of the $11 billion office supplies retailer was conceived, the company's senior management decided that committing financial and staff resources was necessary to make its site completely accessible and easy to use. Initially, Staples worked with two consultancies in the field to create, design, and test its site: Human Factors International and Sapient. But within six months of launching, Staples had assembled its own five-person usability staff led by Colin Hynes, an engineer who had been working on Internet visitor interface issues since 1992.