Usability for Libraries

This review, appeared in the September American Libraries p. 86. Do your Web users utilize your site successfully, or do they get frustrated and look elsewhere for help? If you can't answer that question, it's time to conduct a usability assessment. Editor Nicole Campbell will show you how in "Usability Assessment of Library-Related Web Sites: Methods and Case Studies". Together with her cadre of contributors, Campbell explains usability methods and includes eight case studies of libraries that have conducted such studies. With bibliography, 125 p., paperback, Library and Information Technology Association Guide No. 7, $25, $23 for LITA members (8-8389-8157-7). Order from ALA Book Fulfillment, 155 Wacker Dr., Chicago, IL 60606.