Tech devices leave many befuddled

This Mercury News article says that tech manufacturers need to make usability a priority. Some experts warn that the high-tech revolution could stall unless the industry starts making products that consumers can use -- without their own in-home information-technology support team. "To take the market to its full potential, you need usability. Otherwise consumers won't buy the technology,'' says serial entrepreneur Judy Estrin, currently the CEO of Packet Design. Estrin is one of a small but growing chorus of high-tech's early pioneers who are urging technology makers to stop emphasizing complex features that many people don't use and make usability a top priority.