Establishing a Dedicated Interaction Design/Usability Team

WebWord pointed to Scott Larson & Matte Scheinker's article about starting an in-house interaction design or usability team in your organization. Are you a Web manager at a small company that wants to make sure your Web site is meeting your customers' needs? Do you work at a company where there is a new focus on customer experience? Are you tasked with recruiting and developing a dedicated interaction design or usability team to help ensure your company's success? If you answered yes to any of these questions, this article will provide guidance on what to look for and what questions to ask in creating a dedicated interaction design/usability team, so you can get on with the business of running your company. (For those of you looking for an interaction design or usability job, you can use the resources and advice in this article in reverse to find a company that needs you)