Three Articles From Boxes & Arrows

Three great new articles up at Boxes & Arrows:

Designing Customer-Centered Organizations by John Zapolski and Jared Braiterman
Even with the present downturn in the economy, more companies, from new media to established banks, have larger usability and design teams than ever before. Should we be content that we have come so far?

We Are All Connected: The Path from Architecture to Information Architecture by Fu-Tien Chiou
We’ve all seen blueprints— formally known as contract documents —which architects produce and builders use to construct. No one person knows all the details of the design; the end result is entirely a product of teamwork. But there is one axiom: architects do not build.

Forgotten Forefather: Paul Otlet by Alex Wright
In 1934, years before Vannevar Bush dreamed of the memex, decades before Ted Nelson coined the term “hypertext,” Paul Otlet envisioned a new kind of scholar's workstation: a mechanical desk that would let users search, read, and write their way through a vast database stored on millions of 3x5 index cards.