Forrester: User Centered Design Key for Top Interactive Agencies

Forrester Research recently completed a ranking of 17 top interactive agencies - congratulations to Dave and the rest of the IA team at Critical Mass that came out with the best overall results. User centered practices were key to Forrester’s evaluation…

Along with the overall report, there’s a free report on persona best practices based on deliverables submitted by the above agencies, though actual samples aren’t included (registration required).