Cut intranet costs by factoring in usability

Computer Weekly usability article citing Jakob Nielsen. Businesses could halve training costs of intranets if they paid more attention to usability. ... Taking user experience into account at the design stage could have a dramatic effect, saving the implementation costs of redundant features and slashing training costs by up to half, Nielsen said. "If you make it simpler to user, you can cut training costs in half," he added.