CHI 2001: The state of Computer Usability

Computerworld covered the annual Computer/Human Interface (CHI) conference and reported back with this article, Experts: Computers slouching toward usability. The message from the conference was, software and hardware aren't nearly as usable as they should be. And more bluntly put, The devices we're forced to endure are crappy," said Donald Norman, president of Unext.com in Deerfield, Ill., and author of The Design of Everyday Things (Doubleday, 1988). "Most human error is caused by design error." Well said. But will the word of Usability folks ensure careers for IAs?