Why You Need to Test Your Web Site with Real Users

webreference.com article suggesting how to conduct user testing.

"Usability isn't sexy, but it certainly is becoming hot lately. With the mainstream press (U.S. News & World Report, Jan. 15, 2001) featuring cover stories on simplicity over complexity, you know it has arrived. Developers are learning that simple and streamlined are in, and complex and feature-laden are out. Just look at the Mac, or the Palm pilot, these products are models of elegance and simplicity. Lois Wakeman looks at various ways to assess your site's usability. Learn how to improve your site's usablility by testing real-live users."

Available: http://www.webreference.com/authoring/design/usability/testing/2.html