news aggregator

February 10, 2014

Designing mission, vision, and strategy. Making decisions with intent is the essence of design. "As digital products and services come to comprise an increasingly important part of our everyday life, the division between the digital and the physical begins to blur. We can, for instance, see a washing machine on TV, read reviews of it online, purchase it on our phone, and have it installed by our local shop-all without leaving our computer. The sum total of these processes functions as a single, continuous experience. Designers can more prudently frame the experiences they create by incorporating ecosystem thinking into their process." (Sofia Hussain ~ UX Booth)
Categories: Weblogs
Language, the most important instrument to communicate, interact and view the world. "In his keynote, Klaus will distinguish four theories from the philosophy of language and elaborate on dialogical conceptions of how reality comes to be constructed. To him, languaging – the process of conversing in language - is a creative and fundamentally socio-cultural practice. Language does not merely describe, it creates realities in conversations and actions. Dialogical conceptions raise doubts in several common epistemological assumptions. Questioning them could open possibilities of seeing interaction design in a new way." (Klaus Krippendorff ~ Interaction14 videos)
Categories: Weblogs
The holy trinity of UX: research, design, and development. "The should designers be able to code debate has raged for some time, but I'm interested in another debate: Should designers be able to research?" (Emma Boulton ~ 24 Ways)
Categories: Weblogs

February 9, 2014

Design for the unique traits of each and every touchpoint. "Emphasize and leverage each channel's unique strengths to create usable and helpful context-specific experiences. (...) Incorporating helpful and usable context-specific elements creates an exceptional user experience in a world of competing channels, devices, and screen sizes. In order to focus design efforts, teams must understand the common tasks completed by users within each channel. This will help identify the best opportunities for creating channel-optimized experiences that will build user loyalty and differentiate the organization from competitors. In addition to being optimized for the channel, cross-channel experiences must be consistent, seamless and available." (Janelle Estes ~ Nielsen Norman Group)
Categories: Weblogs
A little write-up, for sure. "It's a conversation I've had many times with fellow designers over the years." (Jesse James Garrett ~ Adaptive Path)
Categories: Weblogs

February 6, 2014

What's a product without use, user and usage. Useless. "Today's enlightened leaders are achieving success by crafting the entire customer experience - shaping, innovating, branding, and measuring it. They are mastering a new discipline we refer to as experience innovation by going beyond the discrete product or service to re-imagine the customer journey. The result yields new, unexpected, signature moments that delight customers and create significant opportunities for new growth." (Rick Wise ~ FastCo.Design)
Categories: Weblogs

February 5, 2014

M2M, P2M or P2P, finding what you're looking for. "Although these are obviously very important aspects of translating a website, I miss one other essential aspect: creative writing. It is all very well to get your website ranked number one in Google, but if the website itself puts off visitors because it is badly written, the whole website becomes pointless. It is important to keep in mind that, in the end, websites are written/translated for human visitors, not just for search engines." (Percy Balemans ~ Translation is Art)
Categories: Weblogs

February 4, 2014

Cinema being a great source of inspiration, cross-overs and examples for HCI. Think cinematographic effects, transitions and stories. "In the end, I cannot help but feel I was looking at a promo for Life in a Silicon Valley Youth Village at some future Disneyland. I have a strong suspicion that I was exposed and advanced product-placement for future mobile/cloud services in a two-hour advertisement. Certainly, this style is in keeping with Spike Jonze's oeuvre. Perhaps Apple secretly sponsored this Super-Siri ad pre-Super-Bowl, in preparation for its next breakthrough announcements, in honor of the Mac's 30th birthday, or in honor of its memorable 1984 Superbowl ad for the Mac. That might explain the absence of Google Glass... and the emphasis on Super-Siri. Well, enough said. This provocative film obviously inspires more talking and listening (...) about humanity. Can you hear me now? I hear what you are saying, Spike Jonze." (Aaron Marcus ~ ACM Interactions Magazine)
Categories: Weblogs
Too bad they don't know of John Carroll's book. "Before creating the scenarios there was not a clear idea of what the product had to do and how it fit the life of the customers. The scenarios made the product and the user interacting with it a lot more tangible. The team developed this shared understanding together." (Sara Emami a.k.a. @SaraEmamii ~ UNITiD)
Categories: Weblogs

February 3, 2014

Everybody is a designer, so everybody can learn UX design. Sure. "The following list isn't everything you can learn in UX. It's a quick overview, so you can go from zero-to-hero as quickly as possible. You will get a practical taste of all the big parts of UX, and a sense of where you need to learn more. The order of the lessons follows a real-life UX process (more or less) so you can apply these ideas as-you-go. Each lesson also stands alone, so feel free to bookmark them as a reference." (Joel Marsh a.k.a. @HipperElement ~ The Hipper Element)
Categories: Weblogs
Used to think in terms of perception, cognition and emotion when designing instructional software. L'histoire se... now it's (digital) content. "A cognitive effect is just a change in the mind of the audience. When we learn or are influenced or make a decision, there is a corresponding cognitive effect. Most of these are small and incremental. Some are breakthroughs. All things considered, breakthroughs are more relevant than small changes to our attitudes. The actual theory is quite a bit more complex than this, but we can gloss over that complexity for the time being." (James Mathewson ~ Writing for digital)
Categories: Weblogs
Behavioral data as input for strategy. Where's the vision? "Google Analytics is filled with very useful information for UX Strategists defining a baseline and tracking trends in order to define goals, strategies, and concepts for a brighter tomorrow." (Jennifer Cardello ~ Nielsen Norman Group)
Categories: Weblogs

January 30, 2014

Design for open systems is a major wicked problem. "The living nature of digital services means that designers can't design a service experience. They can only design the resources for people to bring the experience to life for themselves. Designers create affordances that help people know where to start, what to do and when to do it. Services come to life through people: how they read the resources, their personal history and their context. Shelley Evenson and Tom Schneider see two trends placing new demands on designing for service. The first is what they call living services—the meteoric rise of mobile, embedded sensors and more natural interfaces. The second, just starting to appear as a broader global trend, is described in the book The Intention Economy - the shift from sellers finding buyers to buyers finding sellers. In this video, Evenson and Schneider describe how they think these trends will influence designing for living services." (Shelley Evenson and Tom Schneider ~ Videos from the 2013 AIGA Design Conference)
Categories: Weblogs
Jesse's booklet still vital for instructional and learning purposes. "Designing learning experiences must be treated in the same way as designing any sort of user experience. Learners, just like users, have needs that can only be solved through proper research, design, validation, and iteration. Anyone involved in adult learning should step outside the limiting boundaries of curriculum design in order to account for the learner's entire experience. By only focusing on content, we are missing out and what actually makes up a person's reality, including the environment in which they're learning in, and their lives before and after the learning experience. By taking each of these elements into consideration, any teacher or instructional designer can start begin to think beyond those limitations, and look to create immersive and enriching experiences for their learners. This not only allows us to be more effective at teaching others, but it also establishes a higher level of quality that people should expect of a learning experiences." (Andre Plaut a.k.a. @andreplaut ~ Boxes and Arrows)
Categories: Weblogs

January 28, 2014

Unfortunately, no design or Design mentioned whatsoever. "Enabling great customer experiences and optimizing them across all touchpoints in a consistent and human, customer-centric way leads to marketing success. And it increasingly revolves around personal, personalized and at the same time connected and integrated approaches." (J-P De Clerck a.k.a. @conversionation ~ i-Scoop)
Categories: Weblogs

January 26, 2014

Great description of the distinction between architecture and design. Like InfoArch and InfoDesign, human cognition and perception. "(...) user interface design is a context-specific articulation of an underlying information architecture. It is this IA foundation that provides the direct connection to how human end users find value in content and functionality. The articulatory relationship between architecture and design creates consistency of experience across diverse platforms and works to communicate the underlying information model we’ve asked users to adopt. (...) This basic distinction between architecture and design is not a new idea, but in the context of the Internet of Things, it does present architects and designers with a new set of challenges. In order to get a better sense of what has changed in this new context, it's worth taking a closer look at how the traditional model of IA for the web works." (Andy Fitzgerald a.k.a. @andybywire & +Andy Fitzgerald ~ O'Reilly)
Categories: Weblogs

January 24, 2014

Great to see IA being pushed around like mad. "(...) I examined the articulatory relationship between information architecture and user interface design, and argued that the tools that have emerged for constructing information architectures on the web will only get us so far when it comes to expressing information systems across diverse digital touchpoints. Here, I want to look more closely at these traditional web IA tools in order to tease out two things: (1) ways we might rely on these tools moving forward, and (2) ways we'll need to expand our approach to IA as we design for the Internet of Things." (Andy Fitzgerald a.k.a. @andybywire & +Andy Fitzgerald ~ O'Reilly)
Categories: Weblogs
Think Paul Otlet and his index cards. His mission and operations align so well with those of Google. "We've actually tapped into one of the oldest pieces of graphic and information design around -- business cards, calling cards, greeting cards, playing cards. They all have the same embodiments because they're all reflections of a similar set of design problems." (Mark Wilson a.k.a. @ctrlzee ~ Fast
Categories: Weblogs
Leave out the question mark for me. "I'm going to share some insights about cards and explore other design patterns that those drawn to cards might want to consider. (...) The cards design pattern is a smart solution for the modern web, which is both dynamic and responsive. However, the pattern has its limitations and might be a challenge to adopt when designing for a complex interface." (Wan-Ting Huang ~ EchoUser) ~ courtesy of @iatv
Categories: Weblogs

January 23, 2014

The outside-in perspective creates a lot of empathy among designers. "Many people think that good Customer Experience costs a lot of money but the reality is that when you address the right area the benefits always outweigh the costs." (Zhecho Dobrev a.k.a. @Zhecho_BeyondP ~ Beyond philosophy)
Categories: Weblogs